Reference

Privacy Policy for Your Account Data

This policy explains how we handle the details tied to your account, device, cookie, and payment records when you open the lobby through DANA, OVO, GoPay, or QRIS.

Account dataCookie recordsDANA / OVO / GoPay / QRISLocal law
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aleksabet88 Privacy Policy for Your Account Data
HELP DESK ROUTES

Where to Ask About Data

The fastest way to reach us about a correction, a copy request, or a deletion question is through live chat in the account menu. If you prefer email or WhatsApp, send the same account name and phone number you used at sign-up so we can find the right record quickly. We answer in English from 09:00 to 23:00 WIB every day, and we may ask for a login check before changing sensitive fields.

Team online

Live chat

Use live chat from the account menu when you want to ask about data access, cookie settings, or a correction request. We keep the thread under your account so you can return to it later.

Email desk

Send an email if you want a copy of your records, a change to a stored field, or a privacy complaint. Include the account email and the date of your last login so we can locate the file.

WhatsApp line

Use WhatsApp when you need a quick follow-up and cannot stay on the site. We may ask you to confirm the phone number on the account before we change sensitive details or close the request.

DATA HANDLING RULES

How We Handle Your Data

Our handling rules are simple: collect only what we need, keep it only as long as needed, and limit access to the staff who must see it.

Data we collect

We collect the details you type into the form, plus the device and browser signals that help us spot failed logins, duplicate sessions, or unusual switches between phone and desktop. We do not ask for more than we need.

Cookies and device data

Cookies keep your language choice, login state, and session timing ready for the next visit. If you clear them in Chrome, Safari, or your phone settings, you will sign in again and may need to verify the account.

Account security checks

If you change a password after a live table session in Auto Roulette or a round in Rocket Crash, we verify the request against account history first. That check helps us block unwanted edits and keeps the record tied to you.

Retention schedule

Support chats, login logs, and payment references linked to DANA, OVO, GoPay, or QRIS stay only as long as they are needed for account handling, dispute checks, or legal duties. After that, we remove or archive them.

Change requests

You can ask for a correction, copy, or deletion through live chat or email. Tell us the exact field you want changed, and we will confirm what local law allows before we make the update.

Request trail

We keep a dated trail of every privacy request so you can ask what was received, when it was handled, and who closed it. That trail also helps us avoid asking for the same proof twice.

Common Questions About Privacy

These questions cover what we collect, how long we keep it, and how you can ask for a copy or correction. The same record rules apply on mobile and desktop, and the support team follows the account details you give us, including references tied to DANA, OVO, GoPay, or QRIS. If local law changes the rule, we follow the local setting and keep the request tied to your account.

We collect the details you enter, the device and browser data that arrive with your session, and the support history linked to your account. We use that set to confirm access, handle corrections, and meet legal duties where allowed.

Yes. Cookies store login state, language choice, and session timing, while device signals help us spot repeated failed logins or suspicious switches between phone and desktop. You can clear cookies in your browser and sign in again.

Use live chat, email, or WhatsApp from the account menu and tell us what you want: a copy, a correction, or a deletion request. We will check the account first and then respond within our support hours.

We keep records only as long as we need them for account handling, dispute checks, or legal duties. After that, we archive, de-identify, or delete them according to our retention schedule, which is based on the record type.

We keep only the reference data needed to match the account action, such as channel name, timestamp, and status. Full wallet histories stay with your payment app, and we do not expose them in the support inbox.

Yes, after we verify the request against your account history. We may ask for a login check or a reply from the registered email before we update the contact field, so the change stays tied to you.

This policy is written for Indonesia, and access is available only where local law permits. If the rules differ by location, the local legal setting controls what we can collect, store, or delete for your account.

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